FAQ

Have questions? We've got answers!

If you can't find what you're looking for, feel free to contact us.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary depending on your location. Read our Shipping Policy for more information.

Do you ship internationally?

Please contact us for information about international shipping options. See our Shipping Policy for shipping details.

How can I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking details. You can also read our Shipping Policy.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused and in their original condition. Read our Refund Policy for the full return conditions.

How do I start a return?

Get in touch with our team via our Contact Us page and we'll guide you through the process. Please read our Refund Policy before requesting a return.

Products

Are your products in stock?

Stock levels are shown on each product page. If an item is out of stock, you may be able to sign up for a restock notification.

Can I change or cancel my order?

If you need to make changes to your order, please contact us as soon as possible. We'll do our best to help before your order is dispatched. See our Terms of Service and Refund Policy for the applicable terms.

How do I choose the right size?

Compare your measurements with any size guide or garment measurements provided in the product description rather than choosing by your usual size alone. If sizing details are missing or you are between sizes, contact our team with the product name and the size you are considering before ordering.

How should I care for my clothing?

Follow the care label on your garment and any product-specific care instructions. Different fabrics and embellishments need different care, so avoid assuming every item can be machine washed. If you are unsure, contact us with the product name before washing.

Will the colour look exactly like the photos?

Screen settings and lighting can affect how colours appear. Check the selected colour option as well as the product photos and description before ordering. If you need help identifying a shade, contact us with the product name and colour option.

Where can I get help with a specific item?

Use our Contact Us page and include the product name or link, plus your question about fit, fabric or styling. For an existing order, include your order number so our team can identify it.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout. Read our Terms of Service for purchase terms.

Is my payment information secure?

Yes, all transactions are processed securely. We do not store your payment details. Read our Privacy Policy for information about how personal information is handled.