Shipping policy

Shipping Policy

Thank you for shopping with Windia! Here's everything you need to know about how we get your order to you.

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been dispatched.

Shipping Rate

We offer a flat rate shipping fee of $15.00 NZD on all orders.

Delivery Timeframes

Once dispatched, orders typically arrive within 8–18 business days depending on your location. International orders may be subject to customs processing, which can cause additional delays beyond our control.

Customs, Duties & Taxes

For international orders, any customs duties, taxes, or import fees charged by your country are the responsibility of the customer. Windia is not responsible for any delays caused by customs processing.

Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information so you can follow your parcel's journey.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us and we will do our best to resolve the issue promptly.

Contact Us

If you have any questions about your shipment, please don't hesitate to get in touch.