FAQ

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If you can't find what you're looking for, feel free to contact us.

Orders & Shipping

How long does shipping take?

Except as otherwise stated on our website, orders are processed within 1 business day, excluding holidays. Orders placed after noon or on weekends and holidays may begin processing the next business day. Available shipping methods and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships and are not guarantees. Read our Shipping Policy for more information.

Do you ship internationally?

Yes. Our Shipping Policy lists our shipping destinations. Available shipping methods, delivery estimates and charges are shown at checkout for your destination. See the policy for international shipping and any applicable import-charge information.

How can I track my order?

Once your order ships, we'll email a confirmation with a tracking number and link if the shipping method supports tracking. Tracking information may take time to update. Read our Shipping Policy for details.

Returns & Refunds

What is your return policy?

Our published Refund Policy generally allows return requests within 30 days after delivery, with destination-specific terms and conditions. For the destinations specified in the policy, the timeframe runs from delivery of the last item on your order. Where returns are accepted, items must be in the same condition received, unworn or unused, with tags and their original packaging or as otherwise indicated in the return instructions. Customers are responsible for arranging return shipping. Read the full policy for eligibility, proof-of-purchase requirements, exceptions and applicable rights.

How do I start a return?

Read our Refund Policy, then start your return request by logging into your account. Have your order number or proof of purchase ready. If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. For help, use our Contact Us page or the details in our contact information policy.

Products

Are your products in stock?

Stock levels are shown on each product page. If an item is out of stock, you may be able to sign up for a restock notification.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel an order. Cancellation timeframes depend on the delivery destination: our Refund Policy lists a 1-hour cancellation window for Denmark, Finland, Luxembourg, Russia, Spain and Ukraine, and cancellation until shipment for the other listed destination groups. Review the policy for the terms and any applicable rights. Once an order is in transit, it cannot be modified. See our Terms of Service and Shipping Policy for additional purchase and shipping information.

How do I choose the right size?

Compare your measurements with any size guide or garment measurements provided in the product description rather than choosing by your usual size alone. If sizing details are missing or you are between sizes, contact our team with the product name and the size you are considering before ordering.

How should I care for my clothing?

Follow the care label on your garment and any product-specific care instructions. Different fabrics and embellishments need different care, so avoid assuming every item can be machine washed. If you are unsure, contact us with the product name before washing.

Will the colour look exactly like the photos?

Screen settings and lighting can affect how colours appear. Check the selected colour option as well as the product photos and description before ordering. If you need help identifying a shade, contact us with the product name and colour option.

Where can I get help with a specific item?

Use our Contact Us page and include the product name or link, plus your question about fit, fabric or styling. For an existing order, include your order number so our team can identify it.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment options available at checkout. Read our Terms of Service for purchase terms.

How is my payment information handled?

Our Privacy Policy explains the financial and transaction information that may be collected or processed when you make a purchase, how it is used to process payments and fulfil orders, and how information may be shared with service providers such as payment processors. Please read the policy for the full details of how personal information is handled.